Our Commitment

At JyotiCure Pharma, customer satisfaction and product quality are our top priorities. If you receive a defective or incorrect product, we are here to help you with a hassle-free return and refund process.

Return Eligibility

• Products eligible for return must be unused, sealed, and in original packaging.
• Return requests must be made within 15 days of receiving the product.
• Prescription medicines cannot be returned due to safety regulations, unless the product is defective or damaged.
• Some items marked as 'Non-returnable' at product pages are excluded from return policy.

Return Process

• Contact our customer support via phone +91 8668 309 049 or email sales@jyoticure.com to initiate the return.
• Provide your order number and reason for return.
• Once approved, ship the product back using our return label or courier.
• Upon product inspection, we will process your refund within 7 business days.

Refunds

Refunds will be credited to your original payment method. The time taken by your bank may vary.

If the refund is delayed beyond 15 business days, please contact our support team immediately.

Important Notes

• Please ensure the product is securely packed to avoid damage during transit.
• Refunds are not applicable for used or opened products.
• Return shipping charges might be deducted from the refund unless the return is due to our error.

Contact Us

If you have any questions regarding our return policy or want assistance, please reach out to us at +91 8668 309 049 or email sales@jyoticure.com.